FAQ
Questions institutions ask us.
Everything you need to know, before your next chapter begins.
Does it work on slow internet?
Pages are kept light, forms keep your input if the connection drops, and challans and report cards print cleanly. It needs a connection; it is not an offline app yet.
Can we bring our existing student records?
Yes. You can import students from a spreadsheet (CSV) during setup. The import checks every row first and shows what will be created before anything is saved.
We have several branches. Can each branch manage itself?
Yes. Each campus can have its own administrators who see only their campus, while owners see everything. Teachers see only the classes they teach.
Do you support Urdu?
The interface is in English today and is built to support Urdu, including right-to-left layouts, in an upcoming release.
Can parents pay fees online?
Not yet. Cash, bank deposit and cheque payments are recorded by your accountant, with receipts. Online payment options will be added as provider integrations are completed.
What do parents get?
A phone-friendly portal with each child's attendance, published results and report cards, fees with challans and receipts, notices and the school calendar. Parents can send leave requests to the class teacher. One login covers all their children.
Do you send SMS or WhatsApp messages?
Not yet. Notifications arrive in the app and by email. SMS and WhatsApp need provider accounts and approved message templates, and will be added when those are in place.
Who can see our data?
Only people your institution invites, with the access their role allows. Each institution's data is separated inside the database itself, and important changes are recorded in an activity log. CrestVibe staff can see account details and usage counts, not your students' records.
What happens if our subscription ends?
Your data is not deleted. The account becomes read-only until it is renewed, so you can still look things up and print.
Can we try it first?
Yes. Every new institution starts with a 30-day trial with no card needed.
Make space for
what matters.
A 30-minute walkthrough, set up with your institution’s structure.